FAQ’S

  • Store pick-ups will be available during business hours. An email will be sent to notify you when your items are available for pick-up. Our Boutique is next to Sunday State in Marda Loop

  • Due to the Canada Post strike, shipping options will be UPS or FedEx.

    We offer standard $15 shipping on all orders within Canada. Packages will be shipped via Canada Post Flat Rate Mail.

    While most orders are processed within 24-hours, orders may take 1-3 business days to process prior to shipment. An email will be sent with tracking number once item has been packaged and ready to send.

    Need more shipping info? Send us an email to hello@viennamardaloop.ca

  • We have a standard 30 day exchange policy with any merchandise that is in its original condition, unworn and unused accompanied with the receipt.

    For any damaged items, we will do our best to accommodate a simple repair on manufacturer defects.

    We do not warranty any damaged items outside of manufacturer defects.

  • In order to maximize the life of your jewelry, we suggest following the below care instructions:

    • Preserve your jewelry’s plating by avoiding contact with cleaning agents, beauty products, water, and chemicals.

    • Remove jewelry prior to exercise, bathing, washing your hands or swimming.

    • Protect your jewelry by storing your items in a dry area in the cloth bag which was included with your purchase.

    • Clean your jewelry with a dry cotton cloth to renew its shine.

    • We recommend storing sterling silver styles with the provided cloth bag.

    • Natural gemstones can be fragile. Do not use paper towels to clean your gemstones as they can cause scratching.

    • Jewelry should be treated delicately as some base metals are malleable.

    The Happiness Guarantee: We want you to be completely satisfied with your purchase. Our guarantee supports all product for the lifetime of the piece. Please contact hello@viennamardaloop.ca if your jewelry tarnishes or needs repair.

    We are here to help with styling tips or any product questions. We want you to be completely happy with your jewelry purchase!

  • All products are handmade and one of a kind. While we try to portray items as accurate as possible, variations in pigment, texture and pattern can be expected. During the setting process air bubbles are released, creating perfectly imperfect textures.

    Clean with damp cloth. Do not microwave or put in dishwasher. Wipe up excess water.

  • Our boutique is location in Marda Loop Calgary next to Sunday State in the The Shops at Avenue Thirty Four.

    1934 34th Ave SW